What is the Satisfaction Ratio?
Satisfaction Ratio™ is Feedier’s way of calculating your respondents overall satisfaction based on their feedback results.
We use our own custom formula that includes the Satisfaction Ratings, 1-10 Star Ratings, NPS and the Smiley question type to give an accurate emotional feel to an individual’s feedback.
Having the Satisfaction ratio will also allow you to group sets of data in order to find individuals who are deeply unsatisfied or ecstatic with the product or service that you’re providing.
Be sure to include ratings and you’ll be able to take full advantage of this feature available to all users on Feedier.