Feedier Manual

Feedier Manual

Journeys and User Stories

Live Journeys allow you to group your feedback inside the User Story Cards and visualize them into a Journey. Each User Story Card is a sub-segment of your feedback based on filters you select and represents a specific touchpoint of your customer journey when you have collected feedback. The Journey is updated automatically when a feedback matches your filters.

Create a new Journey

1- From the Live Journey page on your dashboard, click “New Journey”

create a new journey

2- Add your journey’s name, description, and start and end label. The journey is your opportunity to group and visualize different experiences, here is an example that could be interesting for you:

fill the fields

3- Create a new User Story

add a user story

4- Choose a filter and select your conditions (operator and value)
5- Click “Validate”

define your filters

5- You can add another filter and multiply them

Export Feedback data

Your Live Journeys and user stories are now all set! Everytime you receive a feedback that matches your selected criteria they will be automatically updated in real-time. Want to see all your collected data? Follow these simple steps:

1- From the live journey page, choose the story that you want to dig deeper into, and click on view all insights

view insights

2- Here you can choose to view your data as:

  • A PDF report that contains all the responses in a visual way along with key statistics and graphics that will help you understand the data better. You can download the PDF report to share the insights with your team members.
  • Individual Feedback entries to view every received feedback separately for a detailed analysis.
  • General datasets on the Insights page

Live notifications

Want to keep track of the feedback data without having to check the reports every now and then? Feedier can be fully integrated into your workflow and with your favorite tools, all you have to do is click on “Add an action” and choose the ones that you prefer: Slack, ClickUp, MS Teams, Google Sheets, Trello, Intercom, and many other tools that you’d love! You will be instantly notified on them whenever you receive a new feedback that matches your user story.

add integrations to feedier

You can also get real-time E-mail alerts a weekly report that summerizes all the activity of the story in that time period.