Feedier Manual

Feedier Manual

User Stories and Live Journeys

Table of Contents

    Create a User Story

    User stories allow you to group data sets together that you wish to track, giving you the ability to get notified as soon as feedback matches your user story. Start linking user stories into Live Journeys for a macro look at your feedback.

    1-Click the ‘Add User Story’ button either inside the Live Journey or separately found on the page.

    add a user story

    2- Choose a filter and select your conditions (operator and value)
    3- Click “Validate”

    define your filters

    4- You can add another filter to stack multiple selectors

    Create a new Live Journey

    Live Journeys allow you to group your feedback inside the User Story Cards and visualize them into a Journey. Each User Story Card is a sub-segment of your feedback based on filters you select and represents a specific touchpoint of your customer journey when you have collected feedback. The Journey is updated automatically when a feedback matches your filters.

    1- From the Live Journey page on your dashboard, click “New Journey”

    create a new journey

    2- Add your journey’s name, description, and start and end label. The journey is your opportunity to group and visualize different experiences.

    fill the fields

    3-Once this is set up, you can go to any unassigned user stories, click the settings cog icon, then link the story to a journey.

    Export Feedback data

    Your Live Journeys and user stories are now all set! Everytime you receive a feedback that matches your selected criteria they will be automatically updated in real-time. Want to see all your collected data? Follow these simple steps:

    1- From the live journey page, choose the story that you want to dig deeper into, and click on view all insights

    view insights

    2- Here you can choose to view your data as:

    • A PDF report that contains all the responses in a visual way along with key statistics and graphics that will help you understand the data better. You can download the PDF report to share the insights with your team members.
    • Individual Feedback entries to view every received feedback separately for a detailed analysis.
    • General datasets on the Insights page

    Live notifications

    Want to keep track of the feedback data without having to check the reports every now and then? Feedier can be fully integrated into your workflow and with your favorite tools, all you have to do is click on “Add an action” and choose the ones that you prefer: Slack, ClickUp, MS Teams, Google Sheets, Trello, Intercom, and many other tools that you’d love! You will be instantly notified on them whenever you receive a new feedback that matches your user story.

    add integrations to feedier

    You can also get real-time E-mail alerts: A weekly report that summerizes all the activity of the story in that time period.